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8 Ways to manage phone call volume smarter

8 Ways to manage phone call volume smarter

Are your clients and team frustrated by high phone call volume? Some upfront planning and simple strategies like phone trees, on-hold messaging, and auto texts can help. Start with an honest look at how easy (or not) it is for your clients to reach you.

Holiday pet-health hazards and how to avoid them

Holiday pet-health hazards and how to avoid them

Emergency room visits skyrocket over the holidays. We asked an ER clinician what to watch out for—from tinsel and homemade ornaments, to the dangers brought into your home by visiting pets and people.

Doing death right—A conversation with Lynn Hendrix, DVM, CHPV

Doing death right—A conversation with Lynn Hendrix, DVM, CHPV

The end-of-life care team extends beyond the vet practice to include anyone who interacts with the patient—from the groomer to the pet sitter, according to Lynn Hendrix, DVM, CHPV. Hendrix shared some actionable tips and insight into answering the deep, thoughtful, and meaningful questions around end-of-life care on Central Line: The AAHA Podcast.

Little Loans, Big Returns

Finance

Little Loans, Big Returns

If you’re an individual or a small business needing a little help, there’s a microloan for you. This article highlights just two of the many approaches to microlending for veterinary professionals: traditional microloans to help individuals advance in their careers, and government-backed loans to help small businesses get started or grow.

Newsflash: Working with Reporters Can Help Veterinarians

Newsflash: Working with Reporters Can Help Veterinarians

Working with your local media is not as difficult as you might think. And if you position yourself as an expert source, you could gain lots of visibility for your practice and bring quality care to a larger audience.

Rabbit Hemorrhagic Disease Virus

Clinical

Rabbit Hemorrhagic Disease Virus

Rabbit hemorrhagic disease, the deadly virus that emerged in North America in the midst of the COVID-19 pandemic, is showing up again in 2022. Here is what you need to know about this devastating disease.

Employee of the Month, December2022

Employee of the Month, December2022

Kristine Peirce, LVT, of Clark Animal Care Center in Penfield, New York is the December 2022 employee of the month Winner!

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