Practice Management

According to AAHA’s research, one factor consistently comes up again and again in the conversation about staff turnover: fair compensation. It’s the top driver of attrition, and it’s also a key retention factor. This article offers expert tips for addressing the number one driver of turnover among veterinary professionals.

Launching in 2024, the North American Association of Veterinary Receptionists (NAAVR) will provide CE for customer service representatives in many areas, including conflict resolution, great customer service, and hospitality.

It’s not all about the Benjamins, but a lack of fair compensation is the top driver of tech turnover. However, meeting the financial needs of this role might not be as big a stretch as you’d expect.

The goal of a loyalty program is not just to increase transactions, but to deepen connections between your clients and your practice.

Need help writing great bios for your amazing team or posting a job description? Artificial intelligence can give you the drafts to start with—then you refine and add that human touch.

AAHA’s white paper “Stay, Please” has interactive ways to explore the nuances of who’s planning to leave veterinary practices and why. Associate DVMs and credentialed techs have the same top 6 retention and attrition factors. Can you guess what they are?

Do you know what keeps your happy employees happy and what’s driving the unhappy ones away? AAHA’s white paper “Stay, Please,” includes interactive graphics that break down the reasons people stay in vet med (retention) and why they leave (attrition).

How you increase employee retention might be practice-wide or it might focus on specific job roles where you see the highest turnover. AAHA’s “Stay, Please” white paper has the data to inform your next move, regardless of which strategy you choose.

A content calendar makes your veterinary practice’s marketing strategy flow like clockwork—but who has the time to put it together? AI tools can fast track the process and help generate ideas for social media posts.

By now you must have heard the phrase Fear Free or heard of Fear Free certified practices. But what exactly is Fear Free and what does it look like in practice?