A software switch may be a purely practical decision, but it carries its share of emotional weight. A familiar PIMS is more than a file cabinet on a server. It’s our connection to our clients. But change can be good.
Practice Management
Across the country, clients are becoming exceptionally rude by harassing, berating, and sometimes even threatening staff. What can practices do to head off this trend?
PLUS: Tips from a Certified Veterinary Practice Manager, by Debbie Boone, CVPM
Kelley Davis, Office Manager and Customer Service Representative at Rockledge Animal Clinic, in Rockledge, Florida, is a champion for positive culture and buidling client-patient-practice bonds.
News briefs from across the industry and beyond. This month’s articles include:
and more!
AAHA Board Director Will Draper, DVM, discusses efforts to improve diversity in the profession. Also in Inside AAHA, results from some recent member surveys, and Dear AAHA addresses how to deal with angry clients.
Just before Christmas last year, when Cole started showing less interest in his food, I chalked it up to one of his normal periods of inappetence. But when he didn’t bounce back in a day or two, and I noticed I was filling his water bowl at an alarming rate, I knew something was wrong.
This article defines how emotional constructs create dramas in the workplace. It shares where they come from: self-esteem issues, early life experiences, and family and cultural beliefs and stories. It also shows the reader how to begin to change a story, and emotional construct via a simple, four-step process.
A 24 kg female spayed four-year-old standard poodle presented for a second opinion to see if anything could be done to save the left maxillary canine affected by advanced periodontal disease.
Meet Adam Hechko, DVM, AAHA’s new president, who took the reins as the veterinary industry began navigating its second pandemic year.
Microchip
The best microchip in the world won’t do much good if pet owners don’t do their part.
