Culture & People

43 Articles

Employee of the Month, May 2024
Andie Corcoran, Lead Veterinary Assistant at Pet Care Clinic—Kuna in Kuna, Idaho

Culture and People

Employee of the Month, May 2024

This month’s prize winner is Andie Corcoran, Lead Veterinary Assistant at Pet Care Clinic – Kuna, in Kuna, Idaho!

Financial Health, Mental Health
Illustration of a stressed woman at a table looking at her small paycheck. Her dog is next to her staring at his empty food bowl. Multiple

Culture and People

Financial Health, Mental Health

Many people worry about their financial health and those in the veterinary community are not immune to that concern. Unfortunately, a person’s financial worries can be a significant cause of stress and that stress can affect wellbeing.

Vet Med, We Have a Problem
Illustration of a cat in a rocket that is venting money to show why fair compensation is critical.

Culture and People

Vet Med, We Have a Problem

According to AAHA’s research, one factor consistently comes up again and again in the conversation about staff turnover: fair compensation. It’s the top driver of attrition, and it’s also a key retention factor. This article offers expert tips for addressing the number one driver of turnover among veterinary professionals.

For technician retention, money matters
illustration of two dogs sitting on top of pile of coins with vetmed workers around them

Culture and People

For technician retention, money matters

It’s not all about the Benjamins, but a lack of fair compensation is the top driver of tech turnover. However, meeting the financial needs of this role might not be as big a stretch as you’d expect.

The state of women in vet med—according to the data
Male and female silhouettes on a dark background

Culture and People

The state of women in vet med—according to the data

Vet med has been mostly female since 2009 but research suggests inherent bias, unequal resources, and the “motherhood penalty” contribute to why females still trail males in income and status.

The secret sauce: Strengths of the neurodivergent workforce and communication tips to optimize them

Culture and People

The secret sauce: Strengths of the neurodivergent workforce and communication tips to optimize them

Approximately 1 in 5 people have a neurodivergent condition. This diversity brings unique strengths and opportunities for self-care and allyship in how we work with teammates and clients who have bipolar disorder, autism, ADHD, obsessive compulsive disorder, and other forms of neurodiversity.

The Art of De-Escalation, Part 2
Photo of an upset client speaking to a CSR

Client Communication

The Art of De-Escalation, Part 2

In Part 2 of this 2-part article, we’ll explore strategies for calming down dealing with clients whose stress levels are high, who are showing behavior that ranges from anger to outright hostility.

Soft Skills in a Hard World
Photo of a technician talking with a client while putting an e-collar on a cat. Soft skills like excellent client communication is a valuable skill.

Client Communication

Soft Skills in a Hard World

Prior to the pandemic, employee development focused primarily on teaching technical skills, like how to operate the latest accounting software or inventory management system. But the pandemic showed us that skills such as communication and innovative thinking are what will enable a practice not only to survive but to thrive, especially in tough times.

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