Feedback Delivery: Pendleton Model*
| Step | Sample Question |
|---|---|
| 1. Ask if they would like some feedback | “Would you mind if I give you some feedback?” |
| 2. Ask them what went well | “What do you think went well?” |
| 3. Acknowledge their successes then also point out other things you saw them do well | “What I thought you did well was…” |
| 4. Ask them what they would do differently | “Is there anything you would do differently?” |
| 5. Acknowledge their ideas then add to those ideas | “What I might have tried differently was…” |
* Hardavella G, Aamli-Gaagnat A, Saad N, Rousalova I, Sreter KB. How to give and receive feedback effectively. Breathe (Sheff) 2017;13(4):327–33.
The 2023 AAHA Mentoring Guidelines are generously supported by Chewy Health and Merck.
