June 2022

AAHA secretary/treasurer Dermot Jevens asks the question: Are we communicating, or simply passing information along? Also, Research Recap for the month.

News briefs from across the industry and beyond. This month’s articles include:

• First Middle Ear Ultrasound on a Cat
• 5 Strategies for Building Employee Loyalty
• CAPC Releases 2022 Pet Parasite Forecasts

and more!

Veterinary patients may present to the hospital with a wide variety of wounds. These may include burns, bite wounds, pressure sores (decubital ulcers), severe dermatitis, or trauma such as gunshot wounds, lacerations, or degloving injuries caused by motor vehicles or other factors. In this article, we will go over some of the basics of wound care, as well as some best practices for treatment that veterinary technicians can perform in the practice.

Much has been said of the challenges veterinarians and veterinary technicians have faced during the pandemic, but little has been said about the customer service representative (CSR) team members who face a daily onslaught of problematic clients. They are cursed at, berated, hung up on, and sometimes physically threated when clients don’t get their way.

In determining what you post on social media, it should not only reflect your brand—your culture and the feel of your practice—but also serve a purpose.

Pet ownership among seniors is also on the rise. Yet while many older Americans enjoy having pets and reap the health benefits of compassion animals, the reality is that caring for a pet can become more challenging with age.

Money and marketing. They look different, but their deep-down goals are the same: to make your practice profitable, to increase revenue, and to maintain cash flow.

Mike Petty, DVM, reviews three different AI and algorithm-assisted veterinary diagnostics systems: a system that reads radiographs, one that diagnoses pain, and another that diagnoses internal medicine problems.

Becky Clowers, CVT, Veterinary Technician at Hawthorne Animal Hospital in
Glen Carbon, Illinois, in the June 2022 EOTM Winner!